Payments:

Full payment is required at time of booking and is non-refundable. If under 48hrs notice is given to cancel a booking, no reschedule option can be offered. This means that if you cancel with less than 48hrs notice, for whatever reason, you will forfeit your day. If appointments are missed, we cannot offer a replacement time or refund.

Cash Payments All cash payments made require ID on booking. This can either be a valid passport or drivers licence.

Arrival:

To ensure you can enjoy your treatment fully, it is very important to arrive at least 10 minutes before your treatment time. We will always try to ensure you receive your full treatment time; however, late arrival may result in the reduction of treatment time. This is to ensure that other guests do not miss out on any of their treatment as a result.

Spa Facilities:

In the interest of Hygiene, all guests must shower prior to, and after using, each of the thermal suite facilities. We have implemented strict hygiene protocols to ensure the safety of our guests. Loungers are not to be reserved. Please be courteous to all other spa users, and ensure you are behaving in a way that supports our aim of a peaceful environment. We have a strict no glass or alcohol policy in our thermal spa facilities – Guests seen to be disturbing the peace or drinking alcohol in the thermal suite will be asked to leave.

Tranquillity Suite:

The Tranquillity Suite is exclusive to treatment and Spa Day guests only, to be used for up to 1 hour per guest.

Changing Rooms:

At arrival, you will be provided with a Spa Day Schedule, where you will find an allocated locker containing your robes, towel and flip flops for use during your day. Each locker is secured by a keypad code, and the code to access it can be found on your schedule.

For security reasons, we request that guests store all personal belongings in the provided locker and change the security code after first accessing the locker. Each locker is for day use only, any personal items left in lockers will be removed at the end of each day and placed into lost property. Unfortunately, we are unable to accommodate large suitcases.

Kinspa accepts no responsibility for loss or damage of valuables whilst on the spa premises.

What to Wear:

Please bring your swimwear along with you for use of the Spa Facilities, and for your comfort, we recommend changing into dry swimwear or underwear for the duration of your treatment. As mentioned before, we will provide you with a robe and flip flops for the duration of your day. Please note – We are only able to provide one robe per guest, and these are all size XL.

Jewellery:

We recommend that Jewellery is not worn during your visit to the Spa facilities, or during your treatment. Jewellery should not be worn whilst using the pool and spa facilities, as the chemicals can discolour gemstones and precious metals. We accept no responsibility for loss or damage.

Food & Drink:

For all meals booked as part of Spa Days, the guest who has arranged the reservation is responsible for providing any dietary requirement information for the full group. As all food is made to order, we must be informed of this a minimum of 48 hours in advance of the arrival, otherwise we cannot guarantee that all dietary requirements can be catered to. Drinks will be available in our Terrace Restaurant between 11am – 3pm. Lunch is served in the Terrace Restaurant 12pm - 3pm. Outside of these times, guests are welcome to enjoy Afternoon Tea (3pm-5pm) or cocktails in our beautiful new Oak Lounge, right next door to the Spa.

Guests are not permitted to bring their own food and alcoholic drinks for consumption on the spa premises.

Special Circumstances:

Please consult our reception team if you have any health considerations - such as allergies, medical conditions or injuries – as these may affect your treatment choice. We will be pleased to make necessary arrangements or amendments for you.

If any guests with additional needs require someone to accompany them around the spa, please let a member of our reception team know in advance so that we can ensure the accommodations required can be met.

Spa Etiquette:

We strive to ensure everyone has a relaxing time with us so please also be respectful of other spa guest’s right to privacy and serenity during your visit. The Spa environment is one of tranquillity and relaxation.

Within any of our relaxation areas, please try to moderate your noise so other guests are not disturbed.

Smoking and the use of mobile phones is strictly prohibited throughout the Spa. Guests are not permitted to consume their own food and beverages on site. After using the facilities, we advise you to change into dry clothing, underwear or swimwear for your treatments and the remainder of your spa day. Wet swimwear is not permitted on the furniture. Spa day guests must be over 16 years old and have a valid ID.

Cancellation Policy:

Please provide at least 48 hours’ notice of any appointment cancellations. Cancellations made within the required 48 hours will be charged at the full cost of the appointment. Please note; payments are strictly non-refundable.

Gift Cards:

Vouchers are valid for 12 months from date of purchase, unless purchased for a particular promotional period where different validity dates will apply. This is not subject to extension. Vouchers are non-refundable and no refunds are offered on expired vouchers. Gift vouchers have no cash redemption value, no change can be given, and cannot be exchanged for further gift vouchers.

Vouchers can be used towards products and services of a higher value, simply add payment to the difference in value. When using a monetary voucher, no change will be given. Bookings using gift vouchers must be made in advance and are subject to availability. Please book early to avoid disappointment.